Software Quality Management (SQM) is an all-encompassing process and management strategy that guarantees software products adhere to their specific requirements, as well as national and international quality standards, such as those established by ANSI, IEEE, and ISO. This process is adaptable and can be tailored to suit the organization and the nature of the projects being developed.

SQM is designed to support every stage of the software development life cycle, from gathering requirements and crafting the solution to implementation, change management, and project closure. It encompasses a wide range of activities that define quality policies, objectives, and responsibilities, and ensures their consistent implementation within the system. SQM promotes the timely delivery of high-quality work products while minimizing delivery risks.

As a service provider, QA-SCALE offers a comprehensive suite of SQM activities, including Quality Planning (QP), Quality Assurance (QA), and Quality Control (QC).

Quality Planning (QP) involves setting clear quality goals, defining measurable objectives, and establishing guidelines for achieving these targets. For example, QA-SCALE can help a client define performance benchmarks for their software, which will serve as a standard against which the product’s quality can be assessed.

Quality Assurance (QA) is a proactive process that focuses on preventing defects and ensuring that quality is built into the software from the outset. QA-SCALE‘s QA services include activities such as process audits, training, and continuous improvement initiatives. An example of this service would be implementing an agile development approach to enhance collaboration, streamline communication, and enable early identification of potential issues.

Quality Control (QC) is the reactive component of SQM, centred on identifying and rectifying defects in the software product. QA-SCALE offers a range of QC services, such as code reviews, testing, and defect management. For instance, QA-SCALE can perform extensive manual and automated testing to identify software bugs, enabling developers to address them before releasing the final product.

By employing QA-SCALE‘s comprehensive SQM services, organizations can ensure that their software products not only meet but exceed the quality standards and expectations of their clients and industry regulators, ultimately resulting in improved customer satisfaction, reduced risks, and increased business success.